Frequently Asked Questions
Everything you need to know about your Willie Nelson Shop experience.
How long will it take to receive my order?
Standard shipping typically takes 5-7 business days within the United States. International shipping times vary by location, usually ranging from 10-21 business days.
What is your return policy?
We accept returns and exchanges on unworn and unwashed items within 30 days of delivery. Please ensure all original tags are attached.
How can I track my shipment?
Once your order ships, you will receive an email notification containing a tracking number and a link to the carrier's website to monitor your package's progress.
Are the products officially licensed?
Yes, all merchandise sold on the Willie Nelson Shop is 100% officially licensed and approved by Willie Nelson's management.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as PayPal, Apple Pay, and Google Pay for your convenience.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Please note that international orders may be subject to local customs fees or import duties which are the responsibility of the customer.